Secrets of service: Invisible strategies to influence guest experience
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When it comes to intuitive, brilliant service, there are certain practical aspects that can be taught to ensure guests feel completely welcome
Fort Road hotel in Margate to relaunch flagship restaurant
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Margate’s Fort Road hotel is set to relaunch Daisy Cecil’s restaurant as Colina under new head chef Luis Freitas.
Michelin-starred Cellar in Fife up for sale
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The chef-owner of the Michelin-starred Cellar in Fife has decided to sell the restaurant after 10 years of trading.
Flash-grilled: Ashley Chipchase
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The founder of London-based fusion street food brand Mexican Seoul on his first experiences working on Brick Lane market, solving problems, and the two best meals he's ever eaten.
Polizzi Collection appoints Theresa Collins as general manager of the Star
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Theresa Collins has been named general manager of the Star, Alfriston, in East Sussex, a Polizzi Collection property.
'Operating in London has been increasingly challenging': Greg Marchand closes Frenchie
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Greg and Marie Marchand have closed their Frenchie restaurant in London's Covent Garden after eight years of trading.
Access Hospitality acquires WiFi provider Wireless Social
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Access Hospitality, a division of software firm Access Group, has bought out Wireless Social, a UK provider of guest WiFi, analytics and marketing solutions.
What's hot in coffee?
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Hot beverage rules for 2024 are anything but lukewarm, with artisan hot chocolates and high-quality robusta coffee leading the trends. Ian Bougton reports
“Operating in London has been increasingly challenging” - Greg Marchand closes Frenchie Covent Garden
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Greg Marchand has closed the Covent Garden outpost of his Parisian bistro Frenchie after eight years, blaming the âincreasingly challengingâ trading environment in London.
The Black Friar's Neil Burke on bringing a 200-year-old pub back to life
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The owner of the Black Friar pub in Manchester’s Salford talks about what makes independent pubs special and his plans for growth to Jungmin Seo
London's first Scottish café-deli to open next month
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London will welcome its first Scottish cafÃ-deli with the opening of The Shoap in Angel.
Ottolenghi Group gets green light for £2m Richmond restaurant
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Ottolenghi Group has been granted planning permission to open a restaurant in London’s Richmond.