Reservations Agent

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Reservations Agent at the Royal Lancaster London. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Reservations Agent are:

Salary £26,500+ service charge

·         Pension scheme with company contributions

·         50% discount in all our restaurants and Spa’s across our properties

·         Team member and Friends & Family rates across our properties

·         Extensive discounts on our benefits platform

·         Access to private medical insurance

·         Interest fre season ticket loan

·         Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

·         Bike to work scheme

·         Complimentary laundry

·         Free meals on duty

·         Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship

·         Recommend a Friend incentive

·         Opportunity to join our taskforces to contribute to the business focuses, community and environment

·         Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Reservations Agent, to join our Reservations Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.

As a Reservations Agent, your main duties and expectations for the role will include:

·         To take reservations in accordance with the agreed Departmental Standard Operating Procedures, ensuring all relevant information is obtained, using block and allocation where applicable.  

·         To understand and have comprehensive knowledge of Opera system

·         Action extranets minimum three times a day

·         To cross sell sister hotels, The Landmark London, K West and The Landmark Bangkok where appropriate

·         To be fully conversant with all the Hotel and Company’s facilities. To establish and maintain a knowledge of the Hotel’s main competitors and their pricing

·         To inform other departments of relevant information regarding bookings in accordance with the departmental procedure. Rely any special or different requests as required.

You will be required to work 40hours per week, on a shift rota.

We are …

·         Best Employer for 2021 at Springboard’s Excellence Awards

·         One of the happiest hotels in London

·         Earth Check Silver Certified 2023

·         2 rosettes

·         Hoteliers’ Charter Approved

·         Preferred Hotels & Resorts member

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Reservations Agent role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK