Director of Food & Beverage

About us... 

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance.  Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience.  The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities. 

A bit about what you will do...  

The Director of Food and Beverage in our luxurious hotel is the strategic business leader overseeing all Food and Beverage operations, focusing on developing departmental strategies to achieve hotel profitability through revenue generation, cost control and guest satisfaction. 

• Monitor the division’s performance and service standards by analysing of guest feedback and financial results, and initiate corrective action as needed. 
• Develop and implement strategies to enhance guest satisfaction and loyalty.  
• Prepare and monitor Food and Beverage budgets, with focus on controlling expenses and ensure targets and objectives are met.
• Ensure the security of all credit and financial transactions across the outlets, continually reviewing and adjusting procedures as necessary. 
• Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary changes. 
• Monitor and initiate social media activities to generate interest and increase revenues. 
• Manage Food and Beverage marketing programs, and promotions, while monitoring local competitors and industry trends. 
• Collaborate with other departments to identify additional sales opportunities that enhance revenue. 
• Create an engaging environment for the team by motivating them through recognition, reward, training and development, with a strong focus on retention. 
• Provide mentoring, coaching and regular feedback to manage conflict and improve performance. 
• Ensure the Food and Beverage team is properly trained, certified and equipped to effectively carry out their responsibilities. 
• Address guest concerns promptly and with empathy, solicit feedback and build relationships to continually improve guest satisfaction.

More about you...  

• Strong leadership and motivational abilities. 
• Clear communicator with the ability to interact across all levels. 
• Driven to deliver outstanding and memorable guest service, with a natural ability to inspire others to do the same. 
• Proven experience in multi departmental budgeting and forecasting, with a comprehensive understanding of all financial aspects.
• Excellent analytical and organisational skills, with exceptional attention to detail. 
• Proven track record in managing, coaching, challenging and developing large teams. 
• Approachable and positive manner with a “can do” attitude. 
• A smart and professional appearance. 
• Proven experience in a similar position within a 5-star hotel. 
• Experienced in effectively managing large-scale weddings and events. 
• Excellent standard of English, both written and spoken. 
• Holder of an Alcohol License, Food Hygiene and Health & Safety Certificate. 
• Hospitality Management degree or equivalent preferred. 
• Experience of working with brand standards.

What’s in it for you… 

Competitive salary  

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...  

• Free meals on duty.  

• Complimentary on-site parking is available whilst on duty. 

• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.  

• Discounted employee friends & family rates at Arora Hotels. 

• Food and beverage discounts.  

• Christmas gifts and employee parties.  

• Introduce a friend scheme.  

• Cycle 2 work scheme.  

• UK attraction discounts @ Merlin Entertainments.  

• Taste card.  

• Life assurance scheme.  

• Wage stream.  

• Employee assistance programme.  

• Arora star employee recognition.  

• Long service recognition award.  

Grow with us...  

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.