Business Development Manager

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired.

With Paddington and Bayswater on our doorsteps, we’ll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it’s a community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in people’s lives, particularly by creating job opportunities.

 Overview

Montcalm Collection are looking for a skilled and ambitious Business Development Manager for Inhabit Hotels to join our team. Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Benefits

·         Collaborative and empowering team dynamics.

·         Pathways for promotions and growth within the brand.

·         Recognition and Rewards Program.

·         Access to an array of discounts via our Benefits Platform.

·         Comprehensive training through Certified Classroom and E-Learnings.

·         28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

·         Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

·         Concession on gym memberships.

·         Nutritious meals provided during shifts.

·         Annual parties.

·         Opportunities to get involved in our charitable and community activities.

Key Responsibilities

·         Conduct thorough market research to identify new business opportunities, trends, and competitive landscape.

·         Analyse customer needs and develop targeted strategies to meet those needs.

·         Monitor industry developments and emerging markets to identify potential growth areas.

·         Develop and implement comprehensive sales plans to achieve revenue targets and increase market share.

·         Identify and prioritize potential clients, partners, and markets for expansion.

·         Recognise, target, and acquire corporate clients to increase high ADR bookings and revenue.

·         Develop and implement strategies to maximize Average Daily Rate, considering market conditions, competitor pricing, and customer demand.

·         To actively convert customer enquiries into confirmed sales to develop future and repeat business contributing to the profitability of the hotels within the Montcalm Collection.

·         To generate business from warm business leads and where possible new business contacts through attending face to face sales meetings to build lasting relationships.

·         Collaborate with the marketing team to create compelling sales pitches, presentations, and promotional materials.

·         Build and maintain strong relationships with existing clients, partners, and stakeholders.

·         Negotiate contracts, terms, and agreements with clients and suppliers to maximize profitability.

·         Set and achieve revenue targets by implementing effective sales strategies based, pricing models, and promotional corporate campaigns.

·         Serve as the primary point of contact for key accounts, ensuring client satisfaction and long-term partnership.

·         Identify and secure new business opportunities by networking, attending industry events, and leveraging personal and professional contacts.

·         Develop strategic partnerships and alliances to enhance the hotel’s offerings and market presence.

·         Manage the end-to-end sales process, from lead generation to contract closure.

·         Work closely with the revenue management team to optimize pricing, occupancy, and profitability.

·         Analyse and report on sales performance, market trends, and revenue forecasts to senior management.

·         Develop and implement strategies to maximize revenue during peak and off-peak seasons.

·         Collaborate with cross-functional teams, including marketing, operations, and finance, to ensure alignment and execution of business strategies.

·         Provide mentorship and support to junior sales and business development staff.

·         Prepare detailed reports and presentations on sales performance, business development activities, and market insights for senior management.

·         Maintain accurate records of all business development activities, client interactions, and sales processes in the CRM system.

 This job description is designed to outline primary duties and conditions related to the Cluster Reservations Manager position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.

Key Attributes

·         Proven track record of achieving sales targets and driving business growth.

·         Strong understanding of the hotel industry, including market trends, competitor analysis, and revenue management.

·         Excellent communication, negotiation, and interpersonal skills.

·         Ability to work independently and as part of a team in a fast-paced, dynamic environment.

·         Willingness to travel as required.

·         Experience in international business development and expanding into new markets.

·         Familiarity with revenue management principles and pricing strategies.

·         Strong network of industry contacts and relationships.

·         High level of organisation and ability to handle multiple projects simultaneously.

·         Results-oriented and driven to achieve revenue and performance targets.

Working Conditions:

·         Full-time position, with flexibility required to accommodate the demands of the role.

·         Required to work on site and / or at any hotel location as needed.

Essential Qualifications

·    5+ years of experience in business development, sales, or a similar role within the hospitality industry.

·     Proficiency in CRM software and Microsoft Office Suite.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.