Front Office Supervisor

Are you ready to be part of something extraordinary? Here at Number Sixteen Hotel, we don't just offer accommodation; we provide unforgettable experiences for our guests. We are currently seeking a Front Office Supervisor to join our highly successful team, where exceptional service is our mantra and where every detail matters.

At Firmdale Hotels, we redefine hospitality. With a collection of boutique hotels known for their unique charm and unparalleled service, we pride ourselves on creating moments that leave a lasting impression. Number Sixteen Hotel, nestled in the heart of South Kensington embodies the epitome of luxury and sophistication, offering guests an oasis of tranquillity in the bustling city.

Responsibilities:

• As a Front Office Supervisor, you will be the face of our hotel, embodying warmth and professionalism in every interaction. Lead by example, ensuring that our front office team delivers inspirational service that exceeds our guests' expectations.
• Work seamlessly as part of our front office team, fostering a culture of collaboration and teamwork. Your keenness and willingness to contribute will be essential in creating a harmonious work environment.
• Demonstrate an unwavering commitment to excellence by meticulously attending to every detail. From guest check-ins to managing reservations, your organisational skills will ensure smooth operations at the front desk.
• Put our guests at the heart of everything you do. With your customer-focused approach, you will anticipate their needs and go above and beyond to ensure their stay is nothing short of exceptional.
• Utilise your supervisory experience to guide and mentor our front office team, empowering them to deliver their best performance. Your leadership will set the standard for service excellence.
• Reflect our hotel's commitment to sophistication and elegance through your impeccable presentation. Your warmth and professionalism will leave a lasting impression on our guests.

What you Need:

• Keenness and willingness to work collaboratively as part of a team.
• Previous supervisory experience, preferably in a hospitality setting.
• A genuine passion for delivering exceptional customer service.
• Impeccable presentation and a warm, welcoming demeanour.
• A meticulous eye for detail and a commitment to perfection.
• Enthusiasm that shines through in every interaction..

• Competitive hourly rate of £14.47.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!