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Loyalty Marketing Trainee

Apply Now

Madrid

Radisson Hotel Group, Madrid Office


Radisson Hotel Group, one of the most dynamic hotel companies in the world is looking for a trainee in the Loyalty Marketing Department. 

KEY RESPONSIBILITIES:

  • Supporting the loyalty marketing team with daily activities to further engage and activate members of the loyalty program with Radisson brand.
  • Follow customer lifecycle including acquisition, engagement, loyalty, and retention campaigns of the global loyalty program.
  • Ensure customer enrolment journey is well executed on all touchpoints by providing support to web and operations team.
  • Assist quality loyalty team in follow up of customer questions and feedback to continuously improve the program and benefits offered to members.
  • Provide a weekly competitive analysis and benchmark against competitors for EMEA and APAC
  • Support loyalty managers in monthly reports and presentations preparation around loyalty activity.
  • Establish and maintain archive of presentations, marketing materials and communications accessible to all internal stakeholders under central Intranet website.
  • Maintain up to date promotional folders that demonstrate all marketing activities and coverage, such as advertisements, inclusion in partner newsletters.
  • Work with the Digital Marketing team to set up online offers.
  • Support hotels with Loyalty queries or questions related to Loyalty.
  • Support B2B Loyalty team with operational task and database cleanup.
  • Play an active role and contribute ideas to the Trainee Scheme at Radisson CSO

A SUCCESSFUL CANDIDATE IS (A)/HAS:

  • Has to be enrolled in a school program in order to be eligible for the internship.
  • Fluent knowledge of English both written and spoken.
  • Proficiency in English and excellent writing skills.
  • Good communication and social skills
  • Good team player
  • Trustworthy
  • Well organized with an eye for detail – keep deadlines.
  • Flexible and co-operative
  • Excellent computer skills (Microsoft Office, mainly Excel, Word, Powerpoint)
  • Flexible and has an innovative approach to working.
  • Able to work under pressure and independently