Assistant General Manager

Isola  are hiring an Assistant General Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Egypt and Miami.

Colleague Benefits:

• You will be joining, one of the world’s leading family-owned companies - which means global opportunities 
• Delicious, healthy Meals whilst on duty – all free
• 30% discount in our restaurants, for you and your friends & family
• Gym discount scheme
• Squadra – our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
• Support in training and continuing Professional development
• Online development training with our San Carlo App ‘lacademia’
• Wagestream – giving you flexibility to access, track, build and better manage your pay.
• Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
• Free confidential counselling sessions to help with you and your families wellbeing
• Free online health portal – giving you resources at your fingertips to help you reach your goals.
• Access to Hapi-life – a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
• Bring your friends and take part in our generous ‘Refer a Friend’ programme and earn up to £1000 per person!

Key Responsibilities:

•  Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
• Undertake all Duty Manager responsibilities where relevant/needed       
• Ensure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plans
• Hold monthly reviews with all Department Managers reporting to you to ensure all KPI’s are being achieved. Report each meeting to General Manager
• Manage monthly results from Department manager KPI’s
• Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner.
• Alongside the General Manager, conduct probation's and appraisals to monitor full team performance and development.
• Track team turnover monthly and ensure it stays below the company target.
• Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters.
• Create and maintain a safe and comfortable working environment for all staff to flourish in.
• Ensure staff records are kept up to date with training, absences, lateness, holidays etc.
• Manage the results from all departmental Health Checks to ensure actions plans are being worked on.   

Required Qualifications & Experience:

•  Previous experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction