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Implementation Expert - EMMA Project (SAP) - French speaking, Spain based
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Radisson Hotel Group, Madrid Office
EMMA is Radisson Hotel Group's new exclusive unified technology platform. Powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business knowing that Every Moment Matters in Action.
Radisson Hotel Group will implement EMMA in its hotels, and we are looking for Experts to assist the Hotels offering support before, during and after implementations.| Key Roles/Responsibilities | ||||||||||
| 1. Gives support on the full EMMA solution during the implementation week | ||||||||||
| 2. Performs system configuration and data migration activities | ||||||||||
| 3. Manages risks and issues, successfully and rapidly escalating them (when necessary) following up and resolving them | ||||||||||
| 4. Delivers excellent support in a client-facing environment, such as front desk, as well as F&B, and M&E departments as required | ||||||||||
| 5. Delivers on-the-job- support to hotel staff and management | ||||||||||
| 6. Assists the Implementation Lead in all other activities to ensure a smooth transition to the new system | ||||||||||
| 7. Assist in any other activities on site or remotely, as required, to further develop the processes, training etc. to improve the rollout and implementation of EMMA
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