The Standard Brussels

Reservations Agent

The Standard Brussels

Reservations Agent

Opening in early 2025, The Standard, Brussels marks the hotel brand's third outpost in Europe. Set in the city's Northern Quarter, The Standard, Brussels brings the brand's design, culture and activation-driven philosophy to Belgium.

With 180 guestrooms (plus 20 residences), the modern, new-build project features many stages for The Standard's renowned day- and nightlife. A ground-floor greenhouse welcomes guests and locals into the lobby lounge, restaurant, and terrace. Upstairs, The Rooftop features its own restaurant, bar and garden—set to become a neighbourhood destination. Throughout the building, additional public and private event spaces are platforms for happenings.

The Standard, Brussels will welcome a new set of creative, dynamic guests into the brand ethos. In Brussels, The Standard's signature mix of playful, sophisticated, unexpected hospitality finds roots and resonances in local culture. The simple premise behind The Standard is that it is anything but. Founded in 1999, the goals of every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams and, of course, delivering a smashing good time for our guests.

We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Reservations Agent who will embody our 'Anything but ‘Standard' ethos as we commence our pre-opening period.

Your role

As a Reservations Agent at The Standard, Brussels you will become part of our small reservations team and oversee all room and restaurant bookings. You’ll be one of our guests’ very first points of contact, responsible for mainly handling a range of individual booking enquiries over the telephone, over email or via one of online booking platforms.

Working in Opera Cloud, you will be responsible to ensure all guest needs and room requirements are recorded. You will have a natural affinity for our unique brand and hospitality and will be able to connect instantly with our guests over the phone or via in order to understand and accurately capture our guests’ requests, providing information on our rooms, restaurant and bars, and group bookings to identify future selling opportunities.

In addition to Room Reservations, you will also handle our Restaurant bookings and will be an important link between the reservations and operations team communicating special requests, dietary needs and table requests in conjunction with our Restaurant Host teams. You’ll also work closely with our Restaurant managers in order to plan, manage and forecast covers for each service session.

This is not a 'Standard' Reservations Agent position, our Reservations team ensure we continually engage with our guests to deliver a truly bespoke service experience, that is anything but Standard! so in addition to an analytical brain, you will need to have miles and miles of personality and stamina, be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high-volume, high-energy environment and able to work equally well both independently and as part of a team.

Do you have what it takes to be a Reservations Agent at The Standard, Brussels?

A minimum of 1+ years as a Reservations Agent or Front Desk Agent with experience ideally gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in Brussels or the Benelux region.

In addition to this, the ideal candidate will also...

• Have a good understanding and knowledge of Hotel & Restaurant Reservations booking procedures
• In addition to those with experience we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music and entertainment industries.
• Highly social, motivated and pro-active; acting with professionalism and positivity in all interactions
• You will also need to be highly organised with great attention to detail
• Opening experience is beneficial
• Experience working with Opera Cloud is beneficial
• Fluency in French and/or Dutch in addition to English is preferred for this role
• During our preopening period, you may need to have a flexible approach to working hours

We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a Reservations Agent at The Standard, Brussels we'd love to hear from you.

All applicants must be eligible to live and work in the European Union. Documented evidence of eligibility will be required from candidates prior to commencing employment.

Benefits Include

• CDI - Contrat à Durée Indéterminée
• 20 Days Holiday + Public Holidays (Additional leave up to 12 days based on a 40 hour contract)
• Hospitalisation Cover + Group Insurance
• Meals on Duty (once hotel is open)
• Worldwide Travel Discounts via The Standard Advantage platform & Hyatt Hotels
• Employee & Family Rates across all Standard and Bunkhouse properties
• In-house Experience Programme
• F&B Discounts ranging from 25-50%
• Recruitment Referral scheme
• Local Transport benefit
• Eco-vouchers
• Social Committee with regular monthly social activities