Reservations Agent

Salary – £27,560 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...  

• Free meals on duty.  

• Uniform offered and dry cleaned.  

• Discounted employee friends & family rates at Arora Hotels.  

• Food and beverage discounts.  

• Christmas gifts and employee parties  

• Introduce a friend scheme 

• Cycle 2 work scheme.  

• UK attraction discounts @ Merlin Entertainments.  

• Taste card. 

• Life assurance scheme.  

• Wage stream.  

• Employee assistance programme.  

• Arora star employee recognition.  

• Long service recognition award.  

About us... 

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom. 

A bit about what you will do...  

Reservation Agents in our team are passionate about customer service. They demonstrate warmth and excellent communication when guests get in touch.  They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests. 

• Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email. 

• Answer questions about the hotel 

• Imputing and accessing data in our reservations system. 

• Maximizing sales and room occupancy. 

 More about you...  

• Providing high quality service comes naturally to you. 

• Strong organizational skills and attention to detail. 

• Very good at multi-tasking and remaining calm under pressure. 

• Excellent communicator with a high standard of written and spoken English. 

• A smart and professional appearance. 

• 5-star hotel experience in a similar role a real advantage. 

• Opera PMS and Marsha experience a plus.