Assistant Front of House Manager

About us... 

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers.  The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates.  It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.  

A bit about what you will do...  

The Assistant Front of House Manager in our hotel assists in managing all aspect of the Front Office, inspiring the team to consistently provide outstanding service and exceed guests’ expectations. 

•  Assists the Front of House Manager in all aspects of their duties. 
•  Lead by example and foster team dynamics to ensure the team remain focused on meeting guests’ needs and brand standards. 
•  Provide input for Front Office departmental meetings and deputize in the Front of House Manager’s absence. 
•  Be aware of credit policies and procedures and liaise closely with the Finance department to ensure that credit procedures are properly carried out. 
• Compile statistics for Front Office and provide related reports. 
• Assist with management of rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures. 
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience. 
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.  

More about you...  

• Strong leadership and motivational abilities. 
• Exceptional attention to detail and drive to maintain high standards. 
• Clear communicator with the ability to interact across all levels. 
• Excellent organisational skills. 
• Proven experience in managing, coaching, challenging and developing teams. 
• Approachable and positive manner with a “can do” attitude. 
• Ability to use initiative in challenging situations and under pressure. 
• Proactive approach to problem-solving. 
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel. 
• Good working knowledge of Opera PMS and Microsoft Office. 
• Bachelor’s degree in hotel management preferred. 
• Excellent standard of English, both written and spoken.    

What’s in it for you… 

Competitive salary  

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...  

• Free meals on duty.  

• Complimentary on-site parking is available whilst on duty. 

• Discounted employee friends & family rates at Arora Hotels.  

• Food and beverage discounts.  

• Christmas gifts and employee parties.  

• Introduce a friend scheme.  

• Cycle 2 work scheme.  

• UK attraction discounts @ Merlin Entertainments.  

• Taste card.  

• Life assurance scheme.  

• Wage stream.  

• Employee assistance programme.  

• Arora star employee recognition.  

• Long service recognition award.