Customer Service Manager

ABOUT THE ROLE

Your focus as Customer Service Manager will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. 

Other responsibilities will include: 

• Greeting people politely and professionally whether in person or by telephone.
• Ensuring Front of House team answer the phone in line with company policy.
• Managing the process of show rounds and train staff team to manage to the expected standard.
• Undertaking competitor analysis to ensure accurate data within the local market.
• Supporting the General Manager to implement local marketing strategy.

ABOUT YOU 

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. 

 Our ideal candidate must: 

• Have experience in a previous administration role, sales experience is preferred. 
• Possess effective interpersonal skills and professional telephone manner.
• Be confident in leading, training and supporting a small team of Customer Service Advisors. 
• Have strong customer relation skills.
• Be able to prioritise and manage own workload.

ABOUT AVERY 

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.