Receptionist

The Roseate Reading is known for its spectacular attention to detail that ensures a bespoke, luxurious experience for its guests. Whether it is the 86,000 Italian-glass beads in the chandelier that hangs from the top of the building or the plush upholstery and wallpapers, the meticulous design sense is ubiquitous in maintaining an uplifted ambience. 

The Hotel was originally Shire Hall for the Berkshire County Council. The building, along with its wide hallways, vaulted ceilings, cornice mouldings and the original lift shaft, have all been precisely restored to their original glory. To revive the old world charm of the Shire Hall, its council chamber, Eden along with its imposing fireplace and elaborate wood carvings on the doors and mantlepiece have all been restored to their past beauty. 

One of the top hotels in Reading, The Roseate Reading is a culmination of opulence and warmth. 

Main duties/responsibilities:

• Ensure that all guest accounts are set up correctly with a valid method of payment i.e. sufficient advance authorization obtained for all credit cards.
• Enthusiastically delivering service excellence by handling all customers’ requests and complaints to ensure their satisfaction and a high level of service.
• Be proficient in Front Office operations such as check-ins, check-outs, and reservations.
• Provide an accurate handover to returning colleagues at the end of the shift.
• Knowledge of computerized PMS system and ensure system is always up-to-date.
• Handle guest complaints in a careful and courteous manner providing Front Office Management with sufficient backup information.
• Adhere to 5 star standards at all times - maximizing revenue including upselling rooms and cross selling to food and beverage outlets.

Entry Requirements:

• Front Office experience within a 4/5* star environment is preferable.
• Excellent customer service skills.
• Attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.
• Enthusiastic in delivering service excellence.
• Possess the ability to work under pressure whilst maintaining attention to detail.
• Has an excellent command of English, both spoken and written.
• Display a polite and professional attitude to internal and external guests

Package benefits:

• Meals on duty
• Provision and laundry of uniform
• Employee recognition awards
• Performance review and personal development plan
• Internal transfer and promotion opportunities
• Support in the development of your career
• Preferential room rates within the hotel group for yourself and family & friends

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.