Guest Relations Executive

A Competitive Salary 

Holiday – 28 days holiday, enhanced after 5 years of service.  

But there’s more...  

• Free meals on duty.  

• Uniform offered and dry cleaned.  

• Complimentary on-site parking is available whilst on duty. 

• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.  
  

• Discounted employee friends & family rates at Arora Hotels. 

• Food and beverage discounts.  

• Christmas gifts and employee parties  

• Introduce a friend scheme 

• Cycle 2 work scheme.  

• UK attraction discounts @ Merlin Entertainments.  

• Taste card.

•  Life assurance scheme.  

• Wage stream.  

• Employee assistance programme.  

• Arora star employee recognition.  

• Long service recognition award.  

About us... 

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities. 

A bit about what you will do...  

 Guest Relations executives in our team are passionate about creating an exceptional experiences for our guests. 

• Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way. 

• Main point of contact for our guests throughout their stay, providing outstanding customer service. 

• Promptly and courteously addressing their inquiries, requests, and concerns of our guests. 

• Ensuring guest’s stay in the hotel exceeds their expectations. 

 More about you...  

• providing high quality service comes naturally to you. 

• Dedicated to creating memorable experiences. 

• Excellent communication skills and a high standard of written and spoken English. 

• A smart and professional appearance.  

• Most of all, you will have an approachable, positive, and proactive manner. 

• 5-star hotel experience in a similar role a real advantage.