Assistant Club Manager

Hilton Cardiff

Salary: 26,000 Per annum
Job Type: Permanent
Hours: Full-time
Town: Cardiff

On the edge of the city's Castle Quarter and only a few minutes from Cardiff Castle, Hilton Cardiff is surrounded by the city's best shopping and dining

We are looking for a proactive, service-driven, and detail-oriented Leisure Club Supervisor to support the daily operations of our hotel's leisure club. In this role, you will assist in leading the leisure team, ensuring excellent guest experiences, and maintaining high standards of cleanliness, safety, and service within the facility.

What we offer

• £26,000 Per annum
• Permanent, full-time contract (40hrs per week)

Benefits

• Worldwide employee discounts at Hilton Hotels through Go Hilton program;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

We are committed to providing a high-quality fitness and wellness experience for our guests and members. As a Assistant Club Manager you will play a key role in assisting with the smooth running of the club, supporting the leisure team, and ensuring exceptional service delivery.

Responsibilities will include but are not limited to:
• Supervising the day-to-day operations of the leisure club to ensure a seamless and high-quality guest experience.
• Assisting the Leisure Club Manager in leading, training, and motivating the leisure team.
• Ensuring all leisure facilities, including the gym, pool, and relaxation areas, are clean, safe, and well-maintained.
• Providing excellent customer service by assisting guests and members with inquiries, memberships, and facility use.
• Supporting membership sales and engagement by promoting fitness programs and wellness activities.
• Monitoring health and safety compliance, including pool safety, gym equipment checks, and risk assessments.
• Coordinating group fitness classes, personal training sessions, and wellness initiatives.
• Handling guest or member concerns professionally and ensuring prompt resolution.
• Assisting in administrative tasks, including scheduling, stock control, and reporting.
• The ideal person for this role will be enthusiastic about change, focused on details, and trusting.

The core skills and experience required to succeed:
• Previous experience in a leisure, fitness, or hospitality supervisory role.
• Strong leadership skills with the ability to support and motivate a team.
• Excellent customer service and communication skills, ensuring a welcoming and professional leisure club environment.
• A good understanding of health and safety regulations in a leisure or spa setting.
• Proactive and well-organized, with strong problem-solving abilities.
• Proficiency in using leisure management software and Microsoft Office.
• Flexible approach to work, with availability for early mornings, evenings, weekends, and public holidays as required.
• A recognized qualification in fitness, leisure management, or a related field is desirable.
• A valid Pool Responder or Lifeguard qualification is desirable but not essential.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the Hilton Cardiff

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.