Restaurant & Bar Manager

Circa £35,000

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. The resort has been designed to give guests an unforgettable experience, and we believe that begins with creating an environment where our team feels valued, supported and able to do their best work.

Our culture is built on kindness, collaboration and respect. We believe in looking after people, encouraging personal growth and celebrating individuality. We work hard, but we also support each other, share ideas openly and take pride in creating a positive, relaxed and welcoming workplace.

Job Description

The Role
As Restaurant and Bar Manager, you will be first and foremost a people leader. You will shape, mentor, and motivate the team to deliver warm, genuine, and consistently high quality experiences. You will play a key role in developing a culture of excellence, where team members feel valued, supported, and driven to be their very best.
You will also oversee the operational running of the restaurant and bar, ensuring that standards, service flow, and guest satisfaction remain exceptional. Working closely with all departments, you will foster collaboration and teamwork that elevates every guest interaction.

Responsibilities
• Lead, inspire, and develop the restaurant and bar team, nurturing a culture built on pride, teamwork, and exceptional service.
• Create an environment where team members are coached, empowered, and supported to succeed.
• Share your knowledge by delivering high quality training, mentoring, and performance development to help individuals grow and progress.
• Champion service excellence and role model luxury hospitality standards throughout all aspects of the operation.
• Oversee daily restaurant and bar operations, ensuring a smooth and efficient service at all times.
• Manage rotas, staffing levels, and shift planning to support business needs.
• Support stock control, beverage ordering and cost efficiency.
• Ensure compliance with all health and safety, food hygiene, and licensing regulations.
• Contribute to the development of service standards, menus, and operating procedures.

What We’re Looking For
• Proven management experience within a luxury restaurant or bar environment (hotel or resort experience is a plus).
• A natural leader with a genuine passion for developing people and helping teams thrive.
• Excellent communication skills, with the ability to motivate and inspire others.
• A strong commitment to service excellence and attention to detail.
• Calm, organised, and confident in leading a busy hospitality operation.
• Someone who leads by example, brings positive energy, and fosters trust and teamwork.
• Flexible and hands on approach, with availability across mornings, evenings, weekends, and bank holidays.

Troo Benefits

What We Offer
We want our team to enjoy coming to work, feel cared for and be proud of what they do. When you join us, you will have access to:
• Competitive salary package
• Pension scheme
• Food and beverage discounts across partner venues
• Exclusive travel discounts for you, plus friends and family
• Long service rewards
• Meals provided on shift
• A team member pass to enjoy Chester Zoo on your days off
• A warm, inclusive working environment where your wellbeing matters
• A truly unique workplace, where your daily surroundings include some of the world’s most incredible animals
Who we are

We care about creating a culture where people feel valued for who they are and supported in what they want to achieve. Our teams enjoy open communication, shared standards of excellence and the sense of belonging that comes from working somewhere special. We celebrate individuality, encourage fresh ideas and believe that kindness and professionalism can sit comfortably alongside luxury and high standards.