Event Office Manager

Champneys Mottram Hall

Contract: Full Time
Salary: £30,000

Maternity Cover

An Events Office Manager within our business has the responsibility for; managing the Event Sales Executives to ensure all client needs are successfully met during the event enquiry and delivery process; ensuring the team make the right decision to maximise revenue opportunities for the hotel and the group.

A key element to this role is communication, all areas of our business need to be fully aware of our strategy, it is then that we create a team buy in to sales profitability. We are focused on increasing our market share in all business segments including the local corporate market place. We boast a fabulous multimillion pound refurbishment, this too should be widely communicated to drive sales and gain market share, this can be from the local, regional & national marketplace.

Responsibilities:

• To drive the conference and events & corporate markets specifically in the North West for direct business and with local agents.
• To manage the Event co-ordinations to ensure smooth delivery of all events taking place within the hotel.
• Contribute to the overall profitability requirements of Mottram Hall in line with the current Sales and Marketing Plan and the Hotel Budget.
• Handle incoming event and conference enquiries in accordance to Champneys Brand
• To drive mid-week corporate business and to increase awareness of the new Mottram in the local marketplace.
• Ensure that all customers are linked with and kept up-to-date with current rates or new developments within the hotel.
• Ensure an up-to-date and accurate knowledge of competitor hotels, local business, and competitor hotels rates, activity and developments.
• To ensure an effective handover with the client, coordinators and operational team.
• To support the rooms forecast with accurate and up to date information on all Events Bookings
• To produce weekly a 3-month room hire forecast & Event food & beverage revenue for both hotels and complete the appropriate commentary.
• Handle customer complaints promptly and professionally, demonstrating genuine care and concern, and advise the senior management team at the hotel as appropriate.
• Full and up-to-date knowledge of both hotels and company products and services is maintained.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
  • Digital fitness programmes
  • Nutrition guides and recipes
  • Self-Guided meditation
  • Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Hotels and Resorts only].
• Professional Uniform.