Front Office Manager

Job Ref: AM15125Branch: Doubletree by Hilton SouthamptonLocation: Doubletree by Hilton Southampton, SouthamptonSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 02/02/2026Closing date: 02/03/2026

We have an exciting opportunity for a Front Office Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Proven experience as a Front Office Manager or in a similar customer-facing role
• Strong leadership, organizational, and multitasking skills
• Excellent verbal and written communication abilities
• Proficient in MS Office and front desk software (Property Management Systems and ONQ)
• Ability to remain calm under pressure and solve problems effectively
• High level of commercial awareness and sales capabilities

 

The Role:

• Supervise and coordinate front office staff
• Ensure high levels of guest or client satisfaction through prompt and courteous service
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Manage scheduling, training, and performance of front office team
• Maintain office supplies and appearance of the front desk area
• Handle customer inquiries, feedback, and complaints professionally
• Prepare and manage budgets, reports, and other administrative tasks

 

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided

 

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com.

Located just outside the city centre, minutes from the M3 and M27 motorways, DoubleTree by Hilton Southampton offers easy access to plenty of activities. Set sail on a cruise from Southampton docks, take the family for a fun day out at Paultons Park or visit Marwell Zoo. We are just minutes from Southampton Airport and two large train stations, making getting around the city easy. Take in the fresh country air when you visit the beautiful New Forest from your base in Southampton, the closest city to the forest.

Savor a DoubleTree chocolate chip cookie upon arrival and settle into your modern guest room or suite. All rooms feature a 32-inch LCD TV and WiFi access. Our suites provide extra space, a seating area, coffee machine and a later check-out time. Upgrade to a Deluxe Room to enjoy additional amenities such as fluffy bathrobes and slippers, a welcome plate and a one-hour extended checkout.

Set on a hill, our hotel is located over five floors and features modern decor throughout. We are nestled among a woodland backdrop, providing wonderful views and photo opportunities for weddings and special events. Keep up your fitness routine in the 24-hour fitness center or simply relax on the terrace of our restaurant, Bracken Place, and take in the garden view. The cosy bar also offers the perfect spot to unwind with comfy sofas and a large screen TV.