Housekeeping Office Coordinator

Sanderson Hotel

A playground of bold design and social energy in a central spot between Fitzrovia and Soho, with beautiful room terraces, iconic socialising, and legendary afternoon tea and Long Bar.

The Opportunity

Our guests experience effortless comfort; you’ll be the maestro making sure the rhythm never misses a beat. As Housekeeping Office Coordinator, you’ll be the hub of our operation—co‑ordinating people, rooms, and requests so every stay feels seamless.
Why this role matters

From first check‑in to final goodnight, Housekeeping is the heartbeat of a luxury hotel. You’ll make it run like clockwork: scheduling, assigning, tracking, and communicating across Housekeeping, Front Office, Maintenance, Events and—most importantly—our guests.

What you’ll do

• Own the daily plan: Prepare and issue the day and evening worksheets; allocate rooms and tasks for Room Attendants, Public Area Attendants and Porters; assign special projects (painting, marble polish, windows, AC grills, shampooing, descaling) and record them accurately.
• Keep rooms flowing: Monitor the hotel system throughout the day, prioritising departures and show rooms; return clean, checked rooms to Front Office in a steady stream and action all requests.
• Be the voice of Housekeeping: Receive and log calls and emails; follow up relentlessly until requests are completed; close tickets in Hotel Expert on time and to instruction.
• Stay a step ahead: Check arrivals and VIPs daily; liaise with Front Office on special requests; brief Floor Housekeepers and ensure show rooms are placed on vacant maintenance when occupancy allows.
• Guard the standards: Spot‑check uniforms and grooming; verify key/bleep procedures twice daily; enforce due‑out processes; log and escalate lateness, absence and sickness appropriately.
• Coordinate fixes: Work with Maintenance on room defects; schedule access with Floor Housekeepers; track progress; keep stakeholders updated.
• Handle the human moments: Own guest requests and complaints with immediate action and thorough follow‑up; escalate to Duty Manager when needed; arrange babysitting services when requested.
• Admin with precision: Maintain lost property logs (and liaise with Security), charge and reconcile Housekeeping services with correct paperwork, manage library items (DVDs/CDs) and counts, and keep the department inbox current.
• Be a brilliant teammate: Support related admin tasks; keep the workspace and materials tidy; attend co‑ordinator meetings fortnightly; champion our EDGE‑level telephone manner and service standards.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Experience in a luxury or lifestyle hotel—ideally in Housekeeping operations or administration.
• Confidence with hotel systems (e.g., Opera/Hotel Expert or similar), Excel and email etiquette; you love clean records and timely task closure.
• A scheduler’s mindset: calm under pressure, excellent prioritisation, and crystal‑clear communication across departments and shifts.
• A standards champion: you notice details, safeguard keys/bleeps, uniform and grooming, and never compromise guest privacy or safety.
• A people‑first approach: you “own” the guest request, collaborate with colleagues, and reflect our service style on every call.

Hotel

and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.