Operations Manager

🍕 We’re on a mission to make people happier one pizza at a time. Want in? 🍕

We’re looking for an Operations Manager to help lead that mission in London. In Pizza Pilgrims, we call them Managing Partner because you have the accountability and ownership of your area, which is usually no more than 6 pizzerias.

As a Managing Partner, you’ll play a pivotal role in bringing Pizza Pilgrims’ purpose to life, supporting our General Managers and Head Chefs, shaping high performing teams, and delivering brilliant guest experiences across our pizzerias.

You’ll be the connector between strategy and day to day operations, helping our teams thrive while driving commercial excellence.

What the role is all about 

At Pizza Pilgrims, everything we do feeds into four pillars:

Happy Teams, Happy Guests, Happy World, Happy Business

Team

• Create an inclusive, fun and challenging environment where people feel supported, developed and proud of what they do

• Coach, mentor and support General Managers and Head Chefs to be the best leaders they can be

• Build strong succession plans and help people grow their careers with us

Guest

• Ensure our pizzerias deliver exceptional guest experiences, every day

• Champion high standards around cleanliness, safety, food quality and service

• Make sure guests leave happier than when they arrived

Business

• Drive strong commercial performance and operational excellence

• Lead key business and improvement projects aligned with our growth plans

• Use data, systems and insight to support smarter decision-making

World

• Champion our community and charity initiatives, helping create a positive impact beyond our pizzerias 

• Act responsibly and sustainably, supporting initiatives that reduce our environmental impact and carbon footprint 

• Care about doing the right thing for our people, our communities and the planet

What you’ll be doing day-to-day

• Supporting smooth day-to-day operations across your pizzerias

• Fully responsible of your area forecasting and proactive behaviours of driving sales

• Coaching teams on performance, leadership and continuous improvement

• Being a role model for Pizza Pilgrims’ values and culture

• Working closely with People, Food and Marketing teams to deliver shared goal 

• Taking ownership of results and acting like a true business partner

About you

• A confident, supportive leader who loves developing people

• Comfortable balancing people needs, guest experience and commercial results

• Experienced in multi-site or senior operational roles (hospitality preferred)

• Adaptable, resilient and calm under pressure

Our values matter to us

Whilst skills are vital, how you show up matters just as much:

• Push Yourself – keep learning, keep growing

• Be Yourself – your personality belongs at work

• Respect Others – everyone’s welcome here

• Enjoy Yourself – hospitality should be fun

🚀 What’s in it for you?

• Up to £65,000 + bonus

• 28 days holiday + an extra day for every year you’re with us (up to 5)

• A paid 4-week sabbatical every 5 years

• An extra Happiness Day each year to do something just for you

• The chance to be part of a values-led, people-first business we’re incredibly proud of

If you’re passionate about people, pizza and building brilliant teams, we’d love to hear from you 🍕💚