Meetings & Events Sales Executive

£25000 per annum

Hotel Indigo Coventry, Coventry

In the heart of Coventry’s city centre, you’ll find its latest gem, Hotel Indigo Coventry. As you would expect from a new boutique hotel, our 101 bedrooms are contemporary with a traditional twist and reflect the rich historic neighbourhood that Coventry has to offer.

When you step into our carefully designed rooms, you'll immediately feel a sense of tranquillity and it's the perfect place to unwind after a day of exploring the vibrant neighbourhood. Inspired by Coventry, patterns and tones are celebrated throughout. We have three unique room styles starting with The Spinning Wheel which has taken inspiration from the textile and bicycle industry, Motor City where historical and contemporary links can be explored as well as Reimagining & Regeneration where old and new sit side by side as best seen in the iconic cathedral.

Hotel Indigo Coventry is more than just a Hotel though; it’s also the home of Cogs Restaurant which celebrates only the very best artisan craft of the local area, giving guests a unique experience and an authentic taste of the neighbourhood. Enjoy flavour-driven menus and witness the passion as our brigade prepare your meals right before your eyes in our open-concept kitchen.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

The Role:

Reporting to the General Manager and the Central Sales Business Development Manager, the Meetings & Events Sales Executive will deliver true hospitality and will thrive on the challenge of always exceeding guest’s expectations. They use their personality to influence and confirm meetings and events, private dining and restaurant events at the hotel.

The Meetings & Events Sales Executive has a primary focus on driving revenue growth, maximising conversion rates, and ensuring exceptional guest satisfaction with all events and meetings to attract new business opportunities and retain our existing clients.

They personally manage all aspects of the enquiry, from phone call to proposal, show-rounds, confirmation, contracts, to billing, tracking and post event client feedback. The role will work closely with the operational and reservations departments at the hotel to ensure the smooth running and excellent delivery of all events. This role champions prompt enquiry responses, encourages upselling and cross selling, requires strong market knowledge, is actively involved in local networking events, and seeks new business opportunities to enhance the hotel and restaurant events profitability.

The role is analytical and creative, creating memorable moments for our guests, fostering an empowered environment for the team whilst collaborating closely with their immediate line manager and key stakeholders, to deliver quality results. The Meetings & Events Sales Executive acts as an ambassador for the hotel and brand, reflecting the company culture and values. All work by this role is carried out in accordance with company corporate policies, procedures and service concepts.

The Meetings & Events Sales Executive builds strong relationships with clients to encourage repeat business and long-term partnerships, collaborate with operational departments to ensure seamless event execution, will promote the brand, and will assist the central sales and revenue teams with all aspects of revenue opportunities at the hotel including corporate bedrooms, groups and tours.

The Ideal Candidate:

• The ideal candidate will possess strong sales skills and will be creative, dynamic and strategic in your approach.
• The candidate must exude great customer service skills, and have a natural passion and enthusiasm for events, sales and relationship building.
• The candidate will be professional, reliable, energised in their approach, highly organised, able to be self-motivated to deliver to deadline and to go above and beyond in all tasks.
• You will be a strong team player, be passionate, approachable, and have a can-do attitude.
• Exceptional verbal and written communication skills, along with a proficiency in Microsoft Office are crucial to succeed in this dynamic and fast-paced environment.
• Experience in hotel and / or restaurant meetings and events sales, with a solid understanding of hotel PMS and CRM systems is beneficial but not essential.
• This is an on-site role, 5 days per week with occasional weekend and evening shifts required.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Benefits:

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.