Reception Supervisor

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are on the lookout for an inspirational and customer focused Reception Supervisor to oversee our small team at the city-based offices of an energy company.

The Reception Supervisor role has 3 key elements to it. The first is to effectively provide management and direction to 1 Receptionist. They will be the first point of contact for them and will have to use excellent coaching skills to create a culture of excellence, steering to the delivery of world class customer service!

Another key part of the role is managing the operation, alongside setting standards through operational involvement and monitoring team performance. As well as providing a slick meet and greet service, the team manage a suit of meeting rooms, issue security passes, order stock, deal with couriers and post, provide general admin support, managing permits, replenish and look after coffee machines, as well as working closely with our sister company, who provide the hospitality services on site. Innovation is also welcomed, as the Supervisor will be expected to come up with new ways to improve our services.

Finally, the successful candidate will be the most senior Portico team member on site, remaining highly visible, as they work closely with the firm’s staff and their clients, as well as other service partners in the business. This means that the successful candidate will be able to build relationships with people at all levels and represent our client as a proud ambassador. 

Hours: 40 hours per week, shifts from 7am-3.30pm, 7:30am-4pm and 8.30am-5pm
Salary: £37,000

Supervisory experience within a similar role is essential for the successful candidate. They will be able to work on their own initiative, proactively taking ownership of their domain.

They will have excellent IT and admin skills, as well as the flexibility and adaptability to manage all areas of a corporate front of house operation.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.