Distribution and Commercial Support Executive

Clermont Hotel Group Central Support Office

Contract: Full Time
Payment: Hourly
Salary: £16.64 per hour

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.

At Clermont Hotel Group, our proud and passionate people sit at the heart of everything we do. From our iconic London hotels to our central teams, we work together to create extraordinary moments for our guests - and real opportunities for our people.

We’re now looking for a Distribution & Commercial Support Executive to join our Commercial team, playing a vital role in keeping our hotels competitive, connected and guest-focused across all distribution channels.

As a Distribution & Commercial Support Executive, you’ll be at the core of our commercial operations, ensuring seamless connectivity and accurate distribution across all systems and channels. You’ll combine attention to detail with analytical thinking to support pricing accuracy, availability and brand consistency - helping our hotels perform at their best.

This is a brilliant opportunity for someone who enjoys problem-solving, working with systems and data, and collaborating across commercial, sales and marketing teams.

What you’ll be doing

• Managing connectivity processes between CRS, PMS and third-party distribution channels
• Loading rates, sales conditions and pricing rules across CRS/PMS and connected systems
• Monitoring pricing, availability and yield control messaging to minimise errors and downtime
• Supporting hotels with RMS connectivity and pricing rule creation
• Updating content and copy across distribution channels, ensuring brand standards and consistency
• Assisting with audits, identifying issues and escalating errors to the relevant teams
• Providing reliable commercial support that helps drive revenue and enhance the guest experience

What you’ll bring

• A detail-driven, organised individual who enjoys working with systems and data
• Adaptable, proactive and confident managing multiple priorities
• Strong problem-solving skills with a calm, solutions-focused approach
• Comfortable working collaboratively with hotel teams and central functions
• Commercially aware, with an interest in pricing, distribution and revenue performance
• Clear communicator who values accuracy, transparency and teamwork

Experience within hospitality, distribution systems, CRS/PMS or revenue environments is beneficial, but we’re equally interested in your potential, mindset and willingness to learn.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.