Director of Rooms

The Cumberland

Contract: Full Time
Payment: Salaried
Salary: On application

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What you’ll be doing

At Clermont Hotel Group, our people make the difference. From first impressions to lasting memories, our Rooms teams play a vital role in delivering extraordinary hospitality - and we’re now looking for a Director of Rooms to lead this experience across one of our iconic hotels.

This is a standout opportunity for a bold, adaptable leader who believes great hospitality is real, inclusive and delivered by empowered people.

As Director of Rooms, you’ll take ownership of the full Rooms operation, bringing together Front Office, Housekeeping, Maintenance and Guest Services to deliver exceptional guest experiences, every day. You’ll lead with confidence, inspire high performance, and create an environment where people feel supported, developed and proud of what they do.

You’ll balance operational excellence with a commercial mindset, ensuring standards are met, opportunities are maximised and every guest interaction feels warm, personal and memorable. Key areas will be:

• Leading, motivating and developing Rooms teams to deliver extraordinary hospitality
• Owning guest experience, quality standards and service delivery across the Rooms division
• Driving performance against key metrics including guest satisfaction, payroll, productivity and cost control
• Building a culture of accountability, transparency and continuous improvement
• Working collaboratively with hotel leadership to deliver shared goals and moments that matter
• Championing inclusion, wellbeing and development so every individual can reach their potential

What you’ll bring

• Proven experience in a senior Rooms leadership role within hospitality
• A people-first leader who builds trust, rapport and high-performing teams
• Commercially aware, adaptable and confident in making bold decisions
• Passionate about delivering real, individual and relatable guest experiences
• Calm under pressure, organised and able to balance detail with the bigger picture
• Well versed in operating systems including Opera

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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