Assistant Night Manager

Middle Eight

Salary: Salary: £32,240 per annum plus service charge
Job Type: Permanent
Hours: Full-time
Town: London

Middle Eight is a new, 180 room lifestyle luxury hotel with purpose in Covent Garden. We’re a relaxed, welcoming, city hotel that offers more than just a room for the night - we offer a holistic experience that changes throughout the day; spaces that not only reflect our local communities, they are part of the fabric of the community, they draw people in and inspire a feeling of belonging.

We’re proud of our heritage and surroundings for a very good reason. The hotel stands on the location of Kingsway Hall. Until recently, this address was home to one of the country’s foremost recording venues. The hotel reflects the performance culture of Covent Garden and adds to it through performance spaces of its own.

Middle Eight is a new, 180 room lifestyle luxury hotel with purpose in Covent Garden. We’re a relaxed, welcoming, city hotel that offers more than just a room for the night - we offer a holistic experience that changes throughout the day; spaces that not only reflect our local communities, they are part of the fabric of the community, they draw people in and inspire a feeling of belonging.

We’re proud of our heritage and surroundings for a very good reason. The hotel stands on the location of Kingsway Hall. Until recently, this address was home to one of the country’s foremost recording venues. The hotel reflects the performance culture of Covent Garden and adds to it through performance spaces of its own.

We are currently recruiting for a Assistant Night Manager to join our Truly Talented team.

Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.

What we offer

• £36,400 per annum plus service charge
• Full-time contract
• Uniform Dry Cleaning
• Excellent Incentives Package

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As an Assistant Night Manager, you will support the Night Manager in overseeing the hotel operations during the night, ensuring the smooth running of the Front Office and delivering an exceptional guest experience at all times.

You will assist in supervising, coaching and supporting the night team to provide courteous, efficient and professional service, while maintaining the highest standards in line with our values and mission statement.

You will lead by example, welcoming guests warmly and acting as an ambassador for excellent service, responding to guest requests and queries efficiently and professionally, both face to face and over the telephone.

You will work as part of a busy, hardworking night team and support continuous learning and development within the department.

Responsibilities of an Assistant Night Manager will include but are not limited to:

• Supporting the Night Manager in managing the guest experience to ensure consistently high service standards;
• Assisting with the supervision and coordination of night staff to ensure operational efficiency;
• Helping to control departmental costs by supporting effective scheduling and use of resources;
• Assisting in identifying and implementing opportunities to improve night operations;
• Handling guest requests, issues and complaints in a professional, positive and timely manner, escalating where appropriate;
• Supporting compliance with quality assurance expectations and brand standards;
• Reviewing guest feedback with the Night Manager and contributing ideas to enhance service delivery;
• Working closely and cooperatively with all hotel departments in a courteous and respectful manner;
• Maintaining a friendly, helpful and professional approach toward all guests and using guest names whenever possible;
• Assisting with night audits, hotel safety checks and security procedures to ensure guest and staff safety;
• Supporting clear communication of procedures and operational updates to night team members.
The ideal person for this role will be proactive, detail-focused and supportive, with a positive attitude toward change and teamwork.
The core skills and experience required to succeed
• A genuine passion for the Hospitality Industry;
• Previous experience as a receptionist is required; supervisory experience is desirable;
• Strong customer service skills with the ability to understand and anticipate guest needs;
• Good leadership skills with the ability to support, motivate and guide team members;
• Excellent personal presentation;
• Ability to work independently during night shifts with minimal supervision;
• Strong verbal and written communication skills;
• A flexible, reliable and enthusiastic team player.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Middle Eight.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.