Reception Manager

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are on the lookout for a Reception Manager, who is a natural multi-tasker, problem solver, and thrives in a fast-paced environment.

The successful candidate will oversee our ground floor reception team of 4, based across 2 busy buildings, where the staff look after education campuses and deal with many students and the members of the public.

The Reception Manager’s core focus will be to the team and the Reception operation. Enhancing service standards through the implementation and use of SOP’s, KPI’s, audit scores, and customer feedback, all overarched by the Portico values. They will demonstrate effective rota management and strategic planning of team holidays, as well as mitigating against sickness and other absence.

Alongside their duties to their team, the Reception Manager will also be the “go-to” person for welcome services, community engagement, and front of house services provided in the buildings.

Shift pattern: 40 hours per week, with shifts from 8am-5pm or 9am-6pm, Mon-Fri
Salary: £40,517 per annum.

Please note that this is a 12-month maternity cover contract.

Candidates must have customer service experience, preferably within a corporate or five-star hospitality environment. 

Supervisory or management experience is also essential.

Someone who has experience managing multiple busy locations and dealing with members of the public/students will be preferrable.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.