Spa Receptionist- 16 Hour Contract

Stratford Upon Avon

£12.21 per hour

Location Description

Billesley Manor Hotel & Spa is a luxury 4* hotel steeped in history. Set in 11 acres of Warwickshire parkland, the grade II listed building hosted William Shakespeare in 1599 with its heritage dating back to 1327.

Job Description

Are you passionate about wellness, guest experience, and delivering exceptional service? We’re looking for a Spa Receptionist to join our team — someone who embodies trust, reliability, and professionalism, ensuring every guest enjoys a seamless and memorable spa journey.

As the welcoming face of our spa, you’ll combine efficiency and warmth to support the daily operations of our luxury wellness retreat. Your approachable leadership and attention to detail will help maintain our high standards, drive guest satisfaction, and foster a positive team culture.

What You’ll Do

• Maximise treatment room occupancy by strategically managing bookings and therapist schedules.
• Oversee group reservations, supporting the delivery of the group budget and selling strategy.
• Ensure all bookings are handled efficiently, with full payment taken for treatments and spa days.
• Maintain exceptional cleaning standards and ensure all spa amenities are replenished throughout the day.
• Manage third-party agents and booking platforms, ensuring accuracy and guest satisfaction.
• Deliver a safe and welcoming environment by adhering to all health, safety, and hygiene standards, including pool and spa areas.
• Proactively upsell treatments and retail products to achieve departmental goals.
• Monitor guest feedback across platforms and communicate improvements to the Spa Manager.
• Build strong relationships with guests, team members, and other departments to deliver outstanding service.
• Continuously develop your knowledge of spa treatments, retail products, and memberships.
• Attend all required training and uphold company standards in grooming, presentation, and conduct.

About You

• Passionate about hospitality, wellness, and guest care.
• Organised, confident, and adaptable in a fast-paced environment.
• A team player who leads with integrity and positivity.
• Knowledgeable about spa treatments and operations (experience in a luxury setting is an advantage).
• Proactive in learning and improving both personally and professionally.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.