Member Services Assistant

Business Support

Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.

As Member Services Assistant at Wentworth Club, you are responsible for providing an exceptional first impression to our Members and Guests. You will work in rotation on the Clubhouse Reception and Switchboard Service, delivering outstanding service to our Members and Guests during both their pre-arrival and arrival experience.

Key Areas of Activity:

• Meet & greet every Member and Guest who arrives at/passes through the Clubhouse, engaging, building rapport, and assisting them with any queries they may have.
• When working on Clubhouse Reception, you will be responsible for welcoming our Members and Guests staying with us in our hotel, checking them in & out, and ensuring all Members and Guests staying with us are informed of the facilities at Wentworth Club.
• Manage booking enquiries via phone, email and messaging service when working on Switchboard, ensuring a seamless pre-arrival experience.
• Ensure any Member complaints are handled with the utmost urgency, care and attention and are responded to by the required person within 24 hours.
• Knowledgeable of the Club Rules, operation, events, and all available facilities at Wentworth Club, using the Member Services shared drive to obtain all information.
• Follow all financial procedures, ensuring all transactions are completed accurately.
• Follow all departmental SOPs and Service Standards, presenting yourself to the highest standard every day and extending these standards to your workstation.

Key Knowledge, Skills & Experience:

• Experience working within a Guest Experience role, ideally within Luxury Hospitality or a Members Club environment
• Exceptional customer service skills
• Strong communication skills – in person, on the phone, and written
• Organised with strong attention to detail
• IT proficient

 

Key Personal Attributes

• Confident, kind, and approachable
• Ability to work independently and use initiative whilst being a strong team player
• Ability to remain calm under pressure
• Ability to work unsocial hours from time to time, when needed by the business

As an equal opportunities' employer, Wentworth Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Wentworth Club.

BENEFITS:

• Company pension scheme with Standard Life.
• Enhanced company sick pay, maternity, and paternity leave.
• Employee meals provided.
• Corporate gym and spa membership (off-site).
• Birthday leave: one day paid time off.
• Our exclusive Employee Engagement platform offers discounts at over 800 retailers, a well-being centre and much more.
• Comprehensive online courses and apprenticeships available.
• Healthcare Cash Plan.
• Reward & recognition schemes.
• Cycle to Work Scheme.
• Long service awards.
• Company social and sporting events.