Conference and Events Sales Co-ordinator

Help turn enquiries into events that people remember long after.

As a Conference & Events Sales Co-ordinator, you’ll be the first point of contact for meeting and event enquiries—qualifying leads, building proposals, and converting business in line with the demand calendar. You’ll liaise with clients and colleagues to make sure details are accurate, deadlines are met, and handovers to operations are seamless.

The role is predominantly office hours, 5 days per week, in our Sales and Reservations Team.

What the job involves

• Handle enquiries by phone, email and third-party sites; qualify, quote and follow up to convert
• Create proposals and detailed quotations aligned to the demand calendar and pricing strategy
• Confidently negotiate to win commercially viable business
• Arrange and host show rounds that “wow” and secure bookings
• Collate final details and produce function sheets/BEOs that are clear and accurate
• Lead pre-event communication for high-value/high-profile bookings
• Hand over to operations smoothly and attend post-event debriefs to capture feedback
• Keep the CRM and reports up to date (pipeline, tentative/definite status, conversion, pace)

What you will bring ot the role

• Experience in a Conference & Events Co-ordinator (or similar) role; hotel experience is a plus
• Strong written and verbal communication; confident with clients and internal stakeholders
• Organised, detail-driven and comfortable juggling multiple deadlines
• Commercial mindset—able to balance guest needs with revenue goals
• Proactive follow-through and a calm approach when it’s busy
• If you’re a Conference & Events Co-ordinator who enjoys winning business and getting the details right, apply now and help us deliver standout events.

The Pay & Benefits

• Salary: £28,227 per annum - plus gratuities and service charge to increase earning potential 
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Enjoy discounts on retail, travel and leisure through an exclusive benefits portal
• Earn extra cash through our employee referral scheme
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Access 24/7 health and wellbeing support through Hospitality Action
• Access your pay whenever you need it using Wagestream
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings; a landmark Grade II* listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms - as well as our spectacular Louis XIV-style Grand Ballroom.

We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.