Concierge

As a Concierge at Nobu Hotel London Portman Square, you’ll be the trusted guide and thoughtful host for our guests — offering expert recommendations, seamless arrangements and warm, personalised service. Whether it’s securing a last-minute table, arranging transport or sharing insider tips on London’s hidden gems, you’ll ensure every guest feels cared for and inspired throughout their stay.

You will

• Create bespoke experiences for guests through expert local knowledge and thoughtful recommendations
• Assist with reservations, tickets, transportation and special requests
• Maintain a welcoming, tidy and professional lobby and guest areas
• Anticipate guest needs and go above and beyond to exceed expectations
• Provide attentive, genuine and friendly service that reflects Nobu standards
• Support and train new team members, fostering a collaborative environment
• Park guest vehicles safely and efficiently in designated hotel spaces
• Use OPERA proficiently to manage guest information and preferences
• Build relationships with VIP and repeat guests, tailoring service accordingly
• Attend team meetings and contribute ideas for service improvement
• Liaise effectively with all departments, especially Rooms Division and Operations
• Ensure safety procedures and standards are followed at all times
• Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
• Demonstrate a proactive, positive approach to work and guest care
• Perform errands and assist management as needed
• Support stakeholders and respond to guest enquiries with professionalism
• Suggest improvements to enhance accuracy, efficiency and guest satisfaction

What We’re Looking For

You bring experience in a guest-facing role, ideally within a luxury hotel or concierge setting. You’re passionate about hospitality, deeply knowledgeable about London, and thrive on creating memorable moments for others. With a warm personality, sharp attention to detail and a genuine desire to help, you’ll be a key part of our guests’ journey from arrival to departure.

Benefits of Joining Our Team

• £1000 Refer a Friend Scheme
• Two hotel-wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.