Recruitment Partner.

At WatchHouse, we’re redefining modern hospitality through exceptional coffee and unforgettable guest experiences. As our Recruitment Partner, you will play a pivotal role in shaping the teams that power our growing estate of Houses and support functions.

This is a hands-on recruitment role - ideal for someone who thrives in a fast-paced, people-centric environment, combining proactive talent sourcing, candidate experience excellence, and end-to-end recruitment delivery. You’ll be at the heart of our growth, building teams who embody the WatchHouse core values and elevate modern hospitality.

Reports to: Head of People

• Proactively source candidates using LinkedIn, job boards, social media, referrals, and direct headhunting.

• Build and maintain talent pipelines for key operational and management roles.

• Write engaging, values-driven job adverts that reflect the WatchHouse tone of voice.

• Attend industry events, job fairs, and networking sessions to grow our talent network and brand presence.

• Manage the end-to-end recruitment process, from initial briefing through to offer and acceptance.

• Partner with hiring managers to create clear and accurate role briefs, offering market insight and salary benchmarking.

• Screen candidates, conduct interviews, and coordinate assessment processes.

• Deliver an outstanding candidate experience, ensuring timely communication and constructive feedback at every stage.

• Track and report on key recruitment metrics (e.g., time-to-hire, source of hire).

• Drive inclusive hiring practices, ensuring diverse talent pipelines and equitable processes.

• Continuously review and improve recruitment processes, tools and ATS workflows to increase efficiency and candidate experience.

• Lead the organisation and scheduling of trial shifts, ensuring a smooth and engaging experience for candidates.

• Act as the primary point of contact for trial shift logistics, including briefing candidates and aligning with hiring managers.

• Gather and evaluate feedback from trial shift locations to support effective decision-making.

• Partner with managers and the People team to coordinate training and onboarding, ensuring successful integration of new hires.

• Represent WatchHouse as an employer of choice, actively engaging with the wider hospitality community.

• Partner with Marketing on recruitment campaigns and social content to promote our culture and opportunities.

• Champion our values internally and externally, ensuring candidates experience the WatchHouse culture from their first interaction.

• Manage the transition from offer to day one, including pre-employment checks and paperwork.

• Partner with the People team to ensure new starters are fully prepared and welcomed into the business.

• Proven experience managing the full recruitment lifecycle independently, ideally in a fast-paced, customer-facing industry.

• Strong skills in direct sourcing, headhunting, and building talent pipelines across multiple levels of a business.

• Excellent stakeholder management, with the confidence to advise hiring managers and senior leaders.

• Familiarity with ATS systems (e.g., Harri) and the ability to use data to drive recruitment decisions.

• Outstanding communication skills, with the ability to act as a confident brand ambassador.

• Hospitality recruitment experience is advantageous but not essential.

• Full-time, 40 hours per week, based between WatchHouse across London and our Bermondsey HQ.

• 5 days out of 7, with flexibility for evenings/weekends to attend recruitment events or support peak hiring.

• Occasional international travel to support new site openings or regional recruitment needs.

At WatchHouse, we’re building the best coffee team in the world. As Recruitment Partner, you’ll be instrumental in helping us grow and maintain our reputation for exceptional talent and hospitality.

You’ll work in a dynamic, supportive environment that values curiosity, diligence, and a can-do attitude — while helping shape our continued expansion across the UK and internationally (including New York and the UAE).

This is a unique opportunity to make a real impact at one of the UK’s most exciting and fast-growing hospitality brands.

Our Job Application Privacy notice