Deputy General Manager

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

WELCOME TO HOUSE BELFAST

Set in the heart of the Queen’s Quarter, House Belfast is a boutique hotel full of character, style, and personality. With 31 bedrooms, a buzzing bar and restaurant, and a much-loved event space, House Belfast is known as much for its vibrant social scene as it is for its warm Northern Irish hospitality. Whether it’s a weekend getaway, a cocktail with friends, or a memorable celebration, House is a place where the city comes together. We’re now on the lookout for a Deputy General Manager to support the leadership of the hotel and play a key role in shaping the next chapter for one of Belfast’s most stylish spots.

YOUR IMPACT

As Deputy General Manager, you’ll be a vital member of the senior leadership team, working closely with the General Manager to drive success across all areas of the hotel. You’ll provide hands-on support in the day-to-day running of the operation, lead and inspire your teams, and ensure every guest leaves with memories as warm as a Belfast welcome. You’ll be a role model for our culture, stepping up when needed to take charge, and always keeping both our people and our guests at the heart of what you do.

A DAY IN THE LIFE OF A DEPUTY GENERAL MANAGER AT HOUSE BELFAST

• Support the General Manager in leading the hotel, ensuring all departments (front office, housekeeping, F&B, and maintenance) deliver against guest satisfaction and commercial goals.

• Take responsibility for the daily operation of the hotel, ensuring smooth coordination and communication across all areas.

• Act as Duty Manager and take charge in the absence of the General Manager, ensuring continuity of leadership.

• Lead, develop, and motivate department heads and team members, creating a positive culture built on RBH values and exceptional guest service.

• Drive operational standards and consistency, ensuring quality, attention to detail, and compliance in every corner of the hotel.

• Support the financial performance of the business through cost control, efficient labour management, and identifying revenue opportunities.

• Champion a guest-centric culture, handling escalated guest feedback and ensuring issues are resolved swiftly and effectively.

• Be visible in the hotel and the local community, supporting the General Manager in representing House Belfast with pride and professionalism.

• Take ownership of key projects and initiatives that drive the hotel forward, from sustainability efforts to service innovation.

WHAT WE’RE LOOKING FOR

• Previous experience in a senior hotel leadership role (Deputy General Manager, Operations Manager, or similar) ideally within boutique or lifestyle hotels.

• Strong operational knowledge across multiple hotel departments with a proven ability to run day-to-day operations effectively.

• Commercial awareness with an understanding of how to support profitability through revenue, cost control, and efficiency.

• A natural leader who can inspire and motivate teams while building a culture of accountability and care.

• Passion for hospitality and an eye for detail, ensuring guests receive consistently outstanding experiences.

• Confidence to step up and make decisions, especially when deputising for the General Manager.

• Strong communication and relationship-building skills, with the ability to connect with guests, colleagues, and the local community.

OUR RECRUITMENT PROCESS

At RBH, we believe recruitment is a two-way process. It’s just as important that we find the right fit for you as it is for us. You may first be invited to an initial Teams call with a member of our Talent Acquisition team to explore your experience and career aspirations. From there, you’ll be guided through the next steps, which may include a Teams interview with our Operations Director, followed by an in-person interview and an opportunity to see the hotel in action. We aim to make the process engaging, transparent, and supportive, so you feel confident in choosing a future with RBH.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family

• An additional day's leave for your birthday

• Enhanced Maternity, adoption & shared parental leave

• Course Sponsorship

• 30% F&B discount at RBH hotels

• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)

• Flexible working arrangements

• Wagestream – choose how and when you get paid

• Life Insurance

• Employee Assistance Programme

• Social and wellness events and activities all year round

• Free meals on duty saving you over £1000 per year

• And much much more!

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.