Nights Auditor

As a Night Auditor at Breadsall Priory, you will play a key role in both administrative duties and guest service. The position is responsible for completing end-of-day reporting tasks while also ensuring that every guest feels welcomed, valued, and appreciated.

Main Responsibilities

• Complete end-of-day activities, including posting charges to accounts, running night audit backups, and rolling the date
• Process all payment types such as room charges, cash, checks, debit, and credit transactions
• Print contingency lists to maintain accurate records of all guests in case of emergency
• Operate the telephone switchboard, including handling wake-up call requests
• Process guest check-ins and check-outs efficiently and professionally
• Deliver excellent guest service by understanding needs, recommending suitable services, and building guest loyalty to Marriott
• Ensure the accuracy and completion of folios, room changes, and credit approvals
• Provide a quick, efficient, and friendly check-in and departure experience
• Comply with cash handling and credit policies and procedures
• Complete nightly checklist tasks to ensure smooth hotel operations
• Provide information to guests regarding hotel facilities, services, hours of operation, room locations, and rates
• Follow room selling strategies, cancellation policies, and walk procedures
• Handle messages and enquiries via the switchboard promptly and professionally
• Be fully aware of Accident Reporting, Maintenance Fault, and Fire Safety procedures

Benefits:

• Discounted room rates for you, your friends, and your family worldwide
• Discounts on food and beverages at Marriott hotels worldwide
• Access to the Marriott Benefit Hub with discounts at many major brands
• Personalised training and development opportunities
• Wellness programmes
• Free meals while on duty
• Free use of the gym
• Opportunities to earn more through company incentives
• Retention and long-service rewards
• And much more!

The Person:
We offer endless opportunities for development and career progression, but we are looking for people who have:

• Passion and drive
• Reliability and strong organisational skills
• A willingness to learn
• A warm, people-oriented demeanour
• A team-first attitude
• A positive outlook and outgoing personality
• Flexibility, problem-solving skills, and the ability to multi-task