Receptionist

Overview:

As a Guest Relations Host, your primary role is to provide a warm welcome and excellent service to all guests. You will greet patrons upon arrival, assist with seating arrangements, and address any inquiries or special requests they may have. Additionally, you'll ensure a smooth flow of guests, manage reservations, and maintain a welcoming atmosphere. Your friendly demeanour, attention to detail, and ability to anticipate guests' needs will contribute to creating positive experiences and fostering customer loyalty.

Customer Focus:

Demonstrates a strong commitment to customer satisfaction. Anticipates customer needs, providing personalized service.

Key Responsibilities:

• Greet guests with warmth, professionalism, and genuine energy
• Manage reservations, guest lists, and walk-ins with accuracy and charm
• Coordinate table seating and communicate with the floor team smoothly
• Handle guest enquiries, requests, and complaints politely and promptly
• Maintain a polished front desk area and uphold a luxury service environment
• Support special occasions and VIP arrivals with attention to detail

Requirements:

• 1-2 years of experience in guest relations or a related field.
• Strong organizational and multitasking abilities.
• Ability to handle basic customer issues.
• Tech-savvy and comfortable with booking systems
• A positive team player with strong attention to detail.