Reservations & Sales Agent

We are looking for a motivated, enthusiastic Reservations Agent to join our fantastic Sloane Team! This is an excellent opportunity for someone looking to start a new challenge where you will be supported in reaching your full potential. Ideally, you would have previous experience in a similar role with knowledge of hotel reservation systems and outstanding customer service skills.

We offer:

• Competitive salary along with excellent benefits
• Annual Partner events, including a summer festival and the opportunity to attend a Winter Awards ceremony in London.
• Discounts across the group for you, your friends and family, including stays in our hotels across the UK
• Meals on duty
• Long Service Awards
• Earn up to £1000 for the "recommend a friend" scheme
• Career training and development
• Cycle-to-work scheme
• Access to WageStream
• Great company culture and motivating working environment

Key Job Responsibilities:

• Offer all guests the highest level of customer service to all guests in a timely manner
• Knowledgeable about current promotions, rate plans, and procedures
• Conduct daily handovers with the Reservations Manager and update on KPI progress
• Ensure the no-show and late cancellations procedures are followed
• Ensure commission invoices are received and presented to the Accounts department for payment in a timely manner
• Understanding of different OTA booking engines
• Implementation of correct rate positioning in each segment
• Working alongside the Revenue Manager with the implementations of sales plans and conversion that drive measurable incremental occupancy, increase average rates and increase volume throughout The Sloane Estate
• Coordinate all sales activity to maximise revenue from existing accounts at the national and international level