Director of Room Division

Oversee daily operations of Front Office, Housekeeping, Reservations, Concierge, Laundry, Guest Services, and related areas.

Ensure smooth coordination between departments to deliver seamless guest service.

Implement and monitor standard operating procedures (SOPs) in line with brand and company standards.

Maintain high cleanliness, safety, and service quality standards across all guest areas.

Drive guest satisfaction by anticipating needs and resolving complaints promptly and professionally.

Monitor guest feedback (surveys, online reviews, brand audits) and implement corrective actions where necessary.

Ensure VIP, long-stay, and repeat guests receive personalized and memorable experiences.

Prepare and manage the Rooms Division budget, forecast revenues, and control costs.

Monitor departmental KPIs such as occupancy, ADR, RevPAR, payroll costs, and guest satisfaction scores.

Maximize revenue opportunities through upselling, cross-selling, and efficient inventory management.

Lead, mentor, and develop department heads and their teams.

Conduct regular training, performance reviews, and succession planning.

Foster a culture of teamwork, accountability, and service excellence.

Ensure adherence to all safety, hygiene, and legal requirements.

Maintain compliance with brand quality standards, corporate policies, and audit requirements.

Implement sustainability and energy-saving initiatives within the Rooms Division.