Spa Therapist - Group Support

Company: Philema Hospitality Management Enterprise

Location:
Newquay Cornwall
TR7 1PT
United Kingdom

Date Posted: 2025-10-20 12:03:46

Salary: £14.5 PER_HOUR

Job Type: Part-Time

About: Philema Hospitality

We are a family-owned forward-thinking company who put our team and guests at the heart of everything that we do. We focus on development, well-being and team engagement with bespoke programmes to support each of these values. We create an environment which engages with our employees and ensures they feel appreciated, “when you enjoy what you do, work becomes play”

Shortlisted for Best Retention Initiative & Career Development Initiative at Springboard Excellence Awards 2023.

Employee Benefits:
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

This advertised rate is applicable to hours worked on weekdays (Monday - Friday), an additional £1 per hour will be applied to hours worked on weekends (Saturday & Sunday)

In addition to the £1 per hour uplift on weekends, you will receive £10 in "Lovetoshop" vouchers for every weekend day worked and a complimentary treatment each month

This role is a multi site role across 2 Spa's in Cornwall located at the Fistral Beach Hotel & Spa in Newquay and Budock Vean in Falmouth.

Role & Responsibilities:

To provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated, and by treating all clients with individual attention.
To ensure all treatments are carried out to the highest standards
Promote and sell the services of the Spa and Salon and maximise the potential of all sales.
To work towards retail sales and retail % targets set.
To ensure treatment rooms and all public areas are kept clean and tidy according to Spa check list and health and safety standards – maintaining the five star level of cleanliness
Responsible for maintaining an effective stock control system in your treatment room
Monitor the cost of product and correct usage of the products in treatments
Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
To participate in on-going training programs / Review Audits.
To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
All other duties as required

Ref: 1|6|HA|2549334

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