Reservations & Events Manager

About Us

Set within a Grade II–listed building in the heart of Cheltenham, The Queens Hotel is one of Europe’s earliest purpose-built hotels. Boasting 84 elegantly appointed rooms, two versatile meeting spaces, including our Regency Suite, alongside a refined restaurant and bar, we deliver timeless charm, exceptional service, and locally inspired cuisine.

The Role

We’re seeking a dynamic, detail-oriented Reservations & Events Manager to lead our reservations and event operations, ensuring seamless coordination between teams and delivering memorable guest experiences. Ideal Start Date: October 2025

Main Roles & Responsibilities:

• Manage and motivate the Reservation and Events team, consisting of a Reservations Coordinator and a Meetings & Events Coordinator.
• Oversee all reservations and events enquiries, proposals, and bookings with accuracy and professionalism.
• Coordinate with internal departments (sales, operations, F&B) to ensure flawless execution of meetings, events, and guest stays.
• Create detailed event proposals, function sheets and billing, ensuring compliance with legal, health & safety, and hotel standards.
• Actively upsell and maximize both room and event revenues, working closely with Sales.
• Provide post-event evaluations and insights to support continuous improvement in guest satisfaction and operations.

We’re looking for someone with:

• An experienced hospitality professional with proven leadership skills and excellent communication.
• Organised, proactive, and adept at multitasking in a fast-paced environment.
• Tech-savvy, with familiarity in RMS Cloud and iVvy a plus, but not essential.
• A natural collaborator who thrives working across departments with flair and diplomacy.

Perks

• A competitive salary and benefits package (to be discussed).
• Complimentary meals when on duty.
• On-site parking and cycle-to-work benefits.
• Access to professional development opportunities.
• Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more

 If this sounds like the job for you please get in touch!