Bars Manager

The Cumberland

Contract: Full Time
Payment: Salaried
Salary: £45,000 per annum + service charge

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 900 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What you’ll be doing

As our Bar Manager, you’ll do much more than simply open and close the bars, including any pop-ups at our extrordinary events. You will create an inviting atmosphere where both guests and team members feel valued and engaged. Your creativity will shine through in your cocktail-making, while your extensive knowledge of bar service will empower you to coach your team to deliver exceptional moments for our guests.

You’ll be responsible for managing all operational aspects of the bars, including revenue, stock control, recruitment, and staff scheduling. But beyond these tasks, you will cultivate a space that our guests love to talk about and return to time and again. Your leadership will play a pivotal role in shaping the guest experience, ensuring every detail is attended to and that quality is never compromised.  

To keep you on your toes (and also well caffinated!) you will also overesee our sparkly new Stabuck's van - conveniently parked centre-stage in our lobby!

What you’ll bring

We’re looking for a dynamic leader who embodies our values and is passionate about hospitality. Key qualities include:

• Creative and Inspiring Leadership: The ability to motivate and develop your team, fostering a positive and engaging work environment.
• Attention to Detail: A genuine desire to impress guests and deliver the highest standards of service.
• Passion for Guest Service: An unwavering commitment to creating exceptional experiences for every guest.
• Excellent Communication Skills: The ability to communicate effectively with both guests and team members, ensuring clarity and collaboration.
• Analytical Skills: Strong organizational capabilities with a focus on quality and efficiency in operations.
• Awareness of High Standards: A keen eye for detail, ensuring the bar meets and exceeds expectations.

If you’re excited about the opportunity to lead a passionate team and create unforgettable experiences for our guests, we’d love to hear from you.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.