The Standard Brussels

Sales & Events Coordinator

The Standard Brussels

Sales & Events Coordinator

Ouvert depuis mai 2025, The Standard, Brussels est le troisième établissement de la marque hôtelière en Europe.

Situé dans le quartier Nord de la ville, The Standard, Brussels apporte en Belgique la philosophie de la marque, axée sur le design, la culture et l’animation.

Avec 180 chambres (et 20 résidences), ce projet contemporain et flambant neuf propose de nombreux espaces pensés pour accueillir la vie diurne et nocturne emblématique de The Standard. Une serre au rez-de-chaussée invite les clients et les locaux à découvrir le lobby lounge, le restaurant et la terrasse. À l’étage, The Rooftop abrite son propre restaurant, bar et jardin — un lieu appelé à devenir une destination incontournable du quartier. Tout au long du bâtiment, des espaces publics et privés supplémentaires sont prévus pour accueillir divers événements.

The Standard, Brussels accueille une nouvelle génération de clients créatifs et dynamiques, en parfaite adéquation avec l’esprit de la marque. À Bruxelles, le mélange caractéristique de The Standard — une hospitalité à la fois ludique, sophistiquée et inattendue — trouvera ses racines et résonances dans la culture locale.

La promesse simple de The Standard est justement qu’elle n’a rien de standard.

Fondée en 1999, la marque a pour vocation de repousser les limites esthétiques et de bousculer les conventions, tout en portant une attention particulière à chaque détail, en s’impliquant dans les communautés locales, en offrant un environnement accueillant et inclusif pour nos équipes et, bien sûr, en garantissant à nos clients une expérience tout simplement inoubliable.

Job Purpose

The Events Executive is responsible for assisting the Sales & Events teams with the arrangements for groups, meetings, social events and familiarization trips.

Duties and Responsibilities:

• Lead & Event Management
o Handle incoming inquiries for group bedroom bookings, meeting spaces, catering functions, and F&B outlets.
o Prepare and send customized proposals; Quote and negotiate pricing within established parameters, prepare client contracts, pro formas and follow-up on the deposit payments.
o Conduct site inspections, email and telephone enquiries of prospective and existing event clients.
o Quote and negotiate pricing within established parameters, prepare client contracts and pro forma. Handle follow-up of the invoicing closure of the events.
o Plan, organize, and manage your booked events while serving as the primary point of contact, through the use of the CRM platform Envision and in collaboration with DOS, Director of F&B, Marketing & Culture Director, Design Manager, Revenue & Reservations Manager.

• Cross-Departmental Collaboration
o Work effectively with the Meetings & Events Coordinator, Front Office, Housekeeping, Kitchen, Operations, and other hotel departments to ensure seamless communication and event execution.

• Knowledge & Customer Service
o Maintain thorough knowledge of hotel services, operation hours, function spaces, entertainment options, banquet offerings, safety guidelines, and evacuation plans.
o Stay informed about competitors' products and services.
o Answer incoming calls professionally and handle inquiries per department procedures.
o Foster positive guest relations, promptly addressing requests and resolving complaints tactfully.
o Re-actively promote and upsell hotel facilities and services to maximize revenue.

• Sales Coordination
o Assist the Sales Department with uploading/updating corporate bids into the Cvent Lanyon platform.
o Assist the Sales Department with keeping the Envision (CRM) platform up to date with various client-and account information.
o Manage and follow the billing procedures of the group reservations department to ensure accurate payment records.
o Support the Events team with additional tasks as required.

• Professional Conduct & Compliance
o Develop and maintain positive and productive working relationships with colleagues and departments.
o Uphold confidentiality of proprietary materials and information.
o Adhere to company and department policies and procedures.
o Ensure professional personal appearance and dress code in compliance with company standards.

Required skills and Qualifications:

A minimum of 2+ years’ experience as a Sales-, Reservations- or Events agent (looking to progress) with experience ideally gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in Brussels or the Benelux region.
In addition to this, the ideal candidate will also...
• Have a solid understanding and detailed knowledge of Event Sales, Planning & Group Bookings
• Have a solid understanding and detailed knowledge of the Brussels Hotel & Events market along with current trends
• Exceptional attention to detail with strong Administration and IT and Excel skills
• Fluency in French and/or Dutch in addition to English is preferred for this role

Benefits Include
• CDI - Contrat à Durée Indéterminée
• 20 Days Holiday + Public Holidays
• Meals on Duty (once hotel is open)
• Worldwide Travel Discounts via The Standard Advantage platform & Hyatt Hotels
• Employee & Family Rates across all Standard and Bunkhouse properties
• In-house Experience Programme
• F&B Discounts ranging from 25-50%
• Recruitment Referral scheme
• Local Transport benefit
• Eco-vouchers
• Social Committee with regular monthly social activities