Front of House Manager

The Tower

Contract: Full Time
Payment: Salaried
Salary: Competitive

Would you like to work in spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel from the “by Thistle” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.

What you’ll be doing

We’re searching for an inspiring manager who embodies creativity, adaptability, and a real commitment to excellence in guest service. In this role, you’ll take pride in overseeing the Reception, Concierge, Guest Relations, and Nights teams, bringing a cohesive, seamless experience to each guest. Your natural talent for motivating and developing your team will help us create memorable moments for our guests while driving excellence in service. Collaborating with other departments, you’ll ensure that every detail is managed with care, working together to build a guest journey that’s as efficient as it is welcoming.

You’ll also be instrumental in leading the team to exceed sales targets, work within budget, and address client concerns proactively—all while championing a positive, inclusive environment where team members thrive and grow.

What you’ll bring

• A track record of creative, inspiring leadership and team development
• An eye for detail, ensuring that every element enhances the guest experience
• A passion for delivering first-class guest service
• Excellent communication skills and a collaborative approach
• Strong analytical skills with a focus on performance and improvement Knowledge of Opera (beneficial, but not essential).

If you are ready to bring your unique flair to a team committed to exceptional hospitality, we invite you to apply and lead with us in a role where every day is an opportunity to make an impact.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.