Residential Concierge

The Role – Residential ConciergeWe are seeking a hardworking and reliable individual to work at a luxury residential development in Leatherhead.This is a full-time permanent role working 40 hours a week, which will include 2 out of every 4 Saturdays with a day off in the week in lieu. Working hours are: 8.30am to 5.30pm or 9am to 6pm on weekdays, 9am to 5pm on Saturdays. Salary is £27-28k depending upon experience.What's in it for you as Residential Concierge?

• A competitive salary
• A positive and fun working culture in a luxury environment
• Genuine career progression potential
• Opportunity to learn new skills
• Opportunity to work with a leading company
• Central location with easy transport links

What will you be doing as a Residential Concierge?

• Welcome residents, guests and contractors with a warm, professional approach, ensuring a positive first impression and a welcoming environment for residents.
• Proactively manage visitor access, parcel deliveries and amenity bookings, maintaining high standards of service and security.
• Assist residents with queries about facilities, the local area and any local events, offering helpful recommendations and support.
• Oversee resident move-ins and move-outs, liaising with other teams to guarantee a seamless experience.
• Carry out regular checks on cleanliness, safety and building standards, promptly reporting and following up on issues.
• Ensure smooth handovers between shifts and contribute to continual improvements in resident services.

What are we looking for in our Residential Concierge?

• A genuine passion for providing excellent customer service
• Experience in a customer-facing ‘front of house’ role.
• Confidence in dealing with a wide range of people
• Able to multitask and handle multiple priorities
• Good command of English, both written and verbal.
• Able to deal sensitively and effectively with queries and complaints
• Able to work under pressure and proactively take initiative

 INDLSIf this sounds like the right role for you and you have the relevant experience, then please APPLY NOW with a copy of your CV!