Housekeeping Manager

Outline of Position

Oversees all aspects of Hotel cleanliness and maintenance in accordance with Company standards. Responsible for the day-to-day management of a hotel and its staff. Accountability for budgeting, planning, organising and directing all hotel accommodation and laundry services.

 Key Duties and Responsibilities

 Operational

• Ensure the highest standards of cleanliness in all areas of the hotel, including rooms, public areas, back of house, staff areas and hotel exterior.
• Conduct rigorous checking systems and ensure the team is fully trained in all aspects of the housekeeping department.
• Liaise with the front office to coordinate the allocation of accommodation.
• Liaise with all other departments within the hotel if and when required.
• Manage staff rotas and supervisory cover for the housekeeping department.
• Oversee repairs and maintenance of rooms and public areas (Dining areas, Gym, etc.)
• Inspect the hotel daily to meet the highest hygiene, health, and safety regulations.
• Recruit and supervise a team of room attendants, linen porters and maintenance in cooperation with the HR department.
• Coordinate and arrange laundry and linen supplies. Manage all laundry operations.
• Manage hotel lost property as per company policy.
• Carry out duty management shifts as required.

 Planning and Organizing

• Ensure strict housekeeping SOPs are in place and continually updated and adhered to.
• Ensure all team members attend all training as required by the company.
• Ensure regular team and departmental meetings are held and that minutes of meetings are recorded, followed up and forwarded to the attention of the Hotel Manager.
• Control and analyse departmental costs continuously and implement corrective actions as required.
• Ensure adequate checklists and records are in place.
• Oversee the annual operating budget for the housekeeping department. Ensure oversight of key costs such as payroll, energy, stock and supplies.
• Ensure all working materials/equipment, areas, and signage are maintained in good condition. All faulty/damaged equipment and health and safety concerns are immediately reported.

Our expectations of you:

• Interact and communicate with clients, guests and colleagues in a courteous, friendly and professional manner at all times.
• To be fully aware of all company policies and procedures.
• To ensure all staff in your department comply with hotel policy regarding uniform and personal hygiene.
• Be aware of the day’s business, both in room occupancy, special requirements and VIP needs.
• Be consistently well-groomed and professional in appearance and presentation at all times.
• Be innovative – develop and implement new ideas contributing to company success.
• Protect and promote the image of The Address Collective at all times
• Strive for excellence. Be a mentor for your team, and always lead by example.

Although mandatory, the above list of requirements is not exhaustive. Reasonable flexibility will be required within your role.