Supervisor

We are currently seeking a professional, proactive, and service-driven Supervisor to join our dedicated catering  team at Theatre by The lake.  This is a hands-on leadership role, perfect for someone with a passion for hospitality and an eye for detail.

As a Supervisor with Baxterstorey you will receive the following industry leading benefits:

• Enrolment into the Nest Pension scheme
• 28 days annual leave 
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift 
• Cycle to work scheme
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

Salary:  £29,328

Working 5 days over 7

Hours worked between 8.30am - 11pm 

Key Responsibilities:

• Supervise day-to-day operations of the Cafe and Bar , ensuring smooth service across the Pre theatre dining 

• Lead and motivate staff to maintain high service standards 

• Assist in staff training, scheduling, and performance monitoring

• Handle customer queries, concerns, and feedback with professionalism and discretion

• Ensure the catering areas maintain a clean, safe, and welcoming environment

• Support the management team in implementing policies and enhancing service offerings

• Oversee events and private functions as required

• Previous experience in a supervisory role within hospitality

• Exceptional interpersonal and leadership skills

• Ability to remain calm under pressure and resolve issues effectively

• Strong organisational and multitasking abilities

• Flexible availability, including evenings, weekends, and holidays as needed