Receptionist

Join us as a Receptionist at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Receptionist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As a Receptionist, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for managing reservations and table allocations during your shift which will include  meeting and greeting guests, seating guests to allocated tables and bidding them farewell on departure all to ensure our guests receives nothing but the best.
• You will be responsible for fulfilling our gests special requests including dietary requirements , food and drink preferences and special occasions.
• You will communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are the essence of a day in the life of a Receptionist, but we'll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change.  

What you'll bring

Essential Skills and Experience

• Strong verbal communication skills and be well presented
• Positive and enthusiastic attitude
• Strong verbal communication skills – English is the primary language used in our hotel

Preferred Skills

• Microsoft Word knowledge 
• Previous experience in hospitality and bring in a good understanding of luxury 

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments  to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [email protected] so that we can discuss how we can support you through this process.