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Reception Supervisor

Champneys Mottram Hall

Contract: Full Time
Salary: £28,080.00

Leading a small team, you will ensure that your colleagues are trained, confident and competent to deliver warm welcomes, lasting goodbyes, and everything in between. You will act a brand ambassador and ensure that your team deliver the highest levels of customer service and leave a lasting positive impression on our guests.

Some Responsibilities include:

• To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.
• To assist with implementing training and coaching of the service standards to Front Office team.
• To ensure service to guests is engaging and proactive.
• To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
• To review customer satisfaction levels in Front Office and action issues from feedback promptly.
• To ensure current brand standards are delivered consistently e.g., Check-in / Check-out, Premier Guests, Arrival Procedures, and voucher sales.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
  • Digital fitness programmes
  • Nutrition guides and recipes
  • Self-Guided meditation
  • Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Hotels and Resorts only].
• Professional Uniform.