Guest Services Assistant

Food & Beverage - Ibis Styles Heathrow East

Contract: Full Time
Salary: 12.71

Opened in December 2019, Ibis Styles is the 4th Accor property within Splendid Hospitality Group's portfolio. Situated on Great West Road, Hounslow; the hotel has taken inspiration from the architecture of West London's Golden Mile. This stylish 125-guest room hotel features glamourous Art Deco interior throughout combined with everything you expect from Ibis Styles including comfortable SweetBeds™, creative design, a friendly team and great rates.

The hotel is currently operating under an exclusive use agreement from the Goverment and therefore our hotel operations may look slightly diffrent to what you may be used to in a traditional hotel enviroment.

Job Description

We are looking for a Guest Services Assistant to support and complete the day to day tasks of the departmental operations and deliver a first class customer service experience for our guests, ensuring the property is safe and comfortable for our residents.

This role is a multi-tasking role where you will be required to be adaptable to ensure that the needs of the residents are always met.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options.

In addition, we offer:

A fantastic place to work!
Flexible shift patterns
Apprenticeship programmes available
Learning and Development Opportunities available through our Leadership Development Programmes
Heavily discounted hotel stays and food & beverage discounts
Uniform provided
24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
Life Assurance
28 holiday days (pro rata for part time)
Automatic Enrolment into a workplace pension scheme
Wagestream – Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing.

About Us

The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

Role in our Family

As a Guest Services Assistant, key responsibilities will include: 

• Ensuring the set-up of the buffet offering in the restaurant area for mealtimes for residents
• Adhering to Food Safety and Hygiene practises 
• Clearing and sanitising of tables in the restaurant and reception areas
• Maintaining the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition
• Handling any resident queries in a polite and friendly manner
• Ensuring the necessary handover of information is shared with the oncoming shift
• Maintaining clear communication with other departments to ensure minimal impact on resident service 
• Receiving and appropriately storing any deliveries 
• Assisting with kitchen duties 

This is not an exhaustive list but gives an insight to what is involved.

What Happens Next

Does this role suit your skill set? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.