Customer Service Specialist - UK Banking Client (Hybrid Glasgow)

Join Our Team as a Customer Service Specialist – Banking & Financial Services (Hybrid, Glasgow)

Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you.

The Details You’ll Want to Know

Start Date: 12th January 2026
Get ready to kick off the new year with a fresh start in a role that truly matters!

Salary: £26,728 per annum
Competitive pay with opportunities to grow and develop your career.

Location: Hybrid – Glasgow, Cuprum Building, Argyle Street

• Hybrid solutions to match business and personal needs

Hours: Full-Time – 40 hours per week

• Shifts between 8:00 am and 5:00 pm, Monday to Friday

Training:

• 3 weeks of comprehensive training, followed by 5 weeks of supported working

Contract Type: Permanent

Background Checks:
To keep our customers and colleagues safe, you’ll need to pass the following checks:

• • Right to Work in the UK

  • Criminal Record Check

  • Credit Check

  • Sanction
  • CIFAS

  • Any other relevant pre-employment screening

Please note: No holidays or time off can be taken during your first 8 weeks of employment

Join Our Complaints Team – Where Empathy Meets Excellence

We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action.

What You’ll Be Doing

•  Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing
•  Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise
•  Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective
•  Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution
•  Be the final voice of support—resolving issues with confidence and compassion when customers need us most
•  Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes