Laundry Attendant

Join us as a Laundry Attendant at The Dorchester Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Laundry Attendant at The Dorchester Hotel, you will have a unique opportunity to excel in your field. 

You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a Laundry Attendant, you'll enjoy your work and take pride in delighting our guests and colleagues:

• You will maintain a clean & efficient Laundry service to attain the highest hotel & departmental standards & maximise business profit
• You will provide a professional laundry, pressing, and dry cleaning services to hotel guest & colleagues to consistently meet & exceed expectations
• You will act as a team player & provide effective day to day communication with the colleagues from all departments.

The items shared are the essence of a day in the life of a Laundry Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• Monday to Sunday: 07:00 - 23:00 

What you’ll bring

Essential Skills and Experience

• English is the primary language spoken at our hotel, so our Laundry Attendant must be comfortable communicating in English.
• In our ever-changing environment, we prioritize consistency and relevance, which requires flexibility from our team.
• Experience in handling high-value garments and dry-cleaning is essential, ideally with a background in five-star luxury service.
• Our core values—Passion, Personality, Respect, Teamwork, and Creativity—shape everything we do. As a Laundry Attendant, you'll bring these values to life and help build our legacy.
• Strong communication skills are essential to keep our departments running smoothly, along with a focus on excellent customer service.
• We value your unique personality and enthusiasm for teamwork, both within the hotel and as part of the larger Collection.

Preferred Skills

• Experience in 5-star, luxury environment
  
  

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments  to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [email protected]  so that we can discuss how we can support you through this process.