Hospitality hosts - Cardiff

📍 HIRING NOW: HOSPITALITY HOST - PRINCIPALITY STADIUM, CARDIFF

Are you confident, people-focused, and passionate about delivering premium service? We’re looking for Hospitality Hosts to join our matchday and event team at the iconic Principality Stadium in Cardiff.

As the first point of contact for VIP and hospitality lounge guests, you’ll play a key role in delivering a warm, professional, and seamless experience from arrival to showtime. This is a fantastic opportunity to work in a world-class venue, meet people from all walks of life, and be part of unforgettable live events- from international rugby matches to major concerts.

🥂 Key Responsibilities:

• Greet all guests on arrival with a warm, professional welcome
• Scan entry tickets using our digital system to verify access
• Operate the cloakroom efficiently and securely throughout the event
• Escort guests to their designated tables in the hospitality lounge, ensuring the seating plan is followed accurately
• Support lounge service, including drink replenishment and clearing when required
• Direct guests to their seats in the main stadium bowl at kick-off/showtime and assist where needed
• Respond promptly and professionally to guest questions or requests
• Communicate clearly with the wider hospitality operations team to ensure smooth service
• Report any complaints, incidents, or guest feedback to the hospitality sales team

💡 Skills & Attributes:

• A calm and professional approach under pressure
• Ability to handle multiple queries and requests at once
• Excellent verbal communication and interpersonal skills
• A welcoming, clean, and well-presented appearance at all times
• Confident, positive, and guest-focused attitude

✅ Requirements:

• Previous experience in hospitality, events, or a front-of-house/customer service role is desirable
• Must be available to work evenings and weekends (match days, concerts, and other events)
• Reliable, punctual, and able to follow instructions from room managers and team leads
• Must be confident in working in a busy, fast-paced, guest-facing environment

🎟️ Why Join Us?

• Work in one of the UK’s most iconic stadiums
• Be part of delivering high-end guest experiences at major live events
• Gain valuable hospitality and event experience
• Join a friendly, professional team with a shared passion for excellence

Apply now and be part of the unforgettable atmosphere at Principality Stadium.